At UCSF’s Langley Porter Hospital, I contributed to the design and development of an anonymous telemedicine platform created specifically for the U.S. Marine Corps. The project addressed a critical barrier in military mental health care: the stigma that often prevents service members and veterans from seeking treatment for psychological disorders.
The platform was designed to provide Marines with confidential access to mental health resources, enabling them to connect with treatment on their own time, outside of traditional clinical settings. To ensure adoption, the system was intentionally structured around military values and traditions, framing care in a way that felt consistent with Marine identity, resilience, and duty.
My role centered on software interface design and usability consulting, where I advised on approaches to make the system both intuitive and trustworthy. This included balancing clinical needs with user experience—simplifying navigation, reinforcing privacy safeguards, and aligning the platform’s tone and visual language with Marine culture.
By merging telemedicine with thoughtful design, this project offered a model for delivering care that service members could embrace without fear of judgment—helping to expand access to psychological treatment in a population where it is urgently needed.
